The primary function of the Customer Service Associate (CSA) Front End is to assist customers with all of their shopping needs. The CSA
Front End is required to respond to customer inquiries and support them throughout their shopping experience including promoting
customer loyalty plans and/or extended protection/replacement plans where appropriate. Duties also include processing customer sales
and returns by operating a cash register, handling internet and pick-up orders, looking up merchandise information for price matches and
providing assistance to other team members as needed. The CSA Front End is also responsible for addressing customer complaints over
the phone and in person. The CSA Front End is expected to maintain a safe and secure work environment by conducting daily safety
reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA Front
End is responsible for completing all other duties as assigned.
Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule determined by Staffing
Department, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day
require advanced notification and approval by supervisor. Hourly Full Time or Part Time: Generally scheduled 39 to 40 or 10 to 25 hours
per week, respectively; more hours may be required based on the needs of the store.
Together, Lowe’s retail store employees welcome over 16 million customers every week. Whether they’re helping a homeowner with a kitchen renovation or a professional builder with essential supplies, they share a passion to serve and thrive on making our customers' dreams come true – project after project.
That’s why we offer our employees generous benefits and incentives that fit the way they live and the career development opportunities they need to grow and advance, like our unique management development program. We invite you to join our team and experience the “Power of We” at one of more than 2,355 Lowe's stores across North America.